May. 15th, 2016

When playing a video on the Amazon website in Firefox, the closed captions option was available but not working. Even after turning the option "On", no captions would display. The captions worked ok in other browsers.

I tried running Firefox in safe mode, with all add-ons disabled. That way, the captions also worked. I narrowed it down to a problem with the NoScript add-on. Enabling scripts globally didn't make a difference (I already had Amazon.com whitelisted). To fix the problem, I had to change the XSS settings - in the NoScript settings window, under Advanced - XSS, unselect the checkbox for "Sanitize cross-site suspicious requests".

Rather than turning off XSS protection for all sites, you can instead add a URL pattern to exclude from the protection. I tried this: ^https?://([a-z,-]*)\.amazon\.com/.*
Oddly, using that, the captions still don't display the first time I open the video. But if I close and reopen it, then they do display.

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djinncoyote

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